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This return policy does not apply to Marketplace Sellers.  For the return policy on a Marketplace Item, please refer to the Seller's individual policy, located on the product page 

Defective Product and Returns Due to Our Error

You may return defective items, items damaged at the time of receipt, incorrect items received without penalty

  • We may also deduct the original and return shipping charges if applicable from your refund

  • Replacement item are shipped upon receipt of return item



The following items are non-returnable and we offer no refunds:

  • Gift Cards
  • Food Items
  • Undergarments and other intimate apparel

  • Adult Products

  • Body Jewelry (i.e. jewelry for body piercings)

  • Body Lotions & Moisturizers

  • Bubble Baths & Bombs

  • Vitamins & Supplement

  • Cleansers & Scrubs

  • Clinical Skin Care products

  • Shampoos, Conditioners & Styling Products

  • Deodorants & Antiperspirants

  • Diabetic Skin Care

  • Face, Lip and Eye Makeup

  • Face Creams, Face Cleansers, Face treatments & Moisturizers

  • Feminine Hygiene

  • Hair Color

  • Hair Extensions & Wigs

  • Hair Care Sets

  • Hand Lotions & Moisturizer

  • Nail Polish

  • Massage Lotions & Massage Oils

  • Soaps

  • Shaving Creams & Lotions

  • Sun Care

  • Insect Repellent

  • Factory-sealed sports collectible sets

  • Men and Women perfumes and Fragrances, Fragrance gift sets

  • Case Packs/Bulk Items: We will not accept partial case packs. You must return the product in the original shipping pack, with all individual items unopened.

  • Ink Cartridges

  • Medical Items

  • Memory Foam Mattresses opened or taken out of their plastic wrap

  • Swimwear that has been worn, used, or has tags/liners removed

  • Wine and perishable products (food items, chocolates, plants & flowers and wholesale flowers)

  • Any CD, DVD, VHS tape, software, video game, and cassette opened or taken out of the plastic wrap

  • Specially labeled designer apparel, handbags and accessories once security tags are removed

  • Other items may be subject to restrictions

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